Diploma In Travel & Tourism

Travel and Tourism Training Institute in Mumbai

Eligibility: 10 + 2 Passed or Graduates.

Methodology: Class Room Lectures, Audio Visual Presentation, Case Studies, Classroom Exercises, Home Assignments.

The travel and tourism industry and the working environment for travel professionals.

Geography and industry codes.

Travel documents and the airline passenger experience.

Air transport products and services.

Rail, hotel, car rental, cruise and tour products.

Customer service principles.

Airfares and ticketing fundamentals.


Advise customers on passport and visa requirements, as well as on travel insurance options.

Promote services and facilities available to airline passengers during their travel.

Interpret standard industry codes to plan and reserve travel itineraries.

Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products.

Provide good customer service and retain customer loyalty.

Use the Global Distribution System to make and maintain reservations and issue travel documents

Managing complete operations of travel desk (International/domestic).

Good Communication skills Oral & Written.

Hotel Booking.

Air Ticketing.

Managing other travel formalities.

Generate and keep record of travel reports.

Service travel requestor as help desk agent via phone, email and chat.

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